Frequently Asked Questions
Is it safe to gamble on Vulkan Vegas?
Yes, Vulkan Vegas uses SSL encryption and advanced security systems to protect players’ personal and financial information. It is operated by Brivio Limited and licensed by the Curacao Gaming Control Board.
What types of games are available on Vulkan Vegas?
The platform offers a wide selection of over 2,000 games, including slot games, classic slots, live dealer games, and table games such as blackjack, roulette, and baccarat from top providers like NetEnt and Play’n GO.
Does Vulkan Vegas offer a welcome bonus?
Yes, new players can receive a welcome package that typically includes deposit bonuses up to €1,500 and 150 free spins, spread across the first few deposits.
Are there promotions for existing players?
Yes, regular players can benefit from weekly reload bonuses, cashback offers (up to 15% depending on VIP level), tournaments, and a loyalty program with eight different tiers.
What payment methods are accepted on Vulkan Vegas?
Vulkan Vegas accepts Visa, Mastercard, Skrill, Neteller, EcoPayz, Trustly, Sofort, and bank transfers. Processing times vary from 5 minutes to several business days depending on the method.
Can I play Vulkan Vegas on my mobile device?
Yes, Vulkan Vegas is fully optimized for mobile play. It offers a dedicated Android app and a high-performance browser-based version for iOS and other mobile users.
Does Vulkan Vegas offer live dealer games?
Yes, there is a comprehensive live casino section where players can enjoy games hosted by real dealers in real-time for a more immersive experience.
Does Vulkan Vegas promote responsible gambling?
Yes, the platform provides various tools to support responsible gaming, including the ability to set deposit limits, loss limits, and self-exclusion options.
How long does Vulkan Vegas store personal data?
Vulkan Vegas typically stores personal data for a period of five to six years after the account is closed to comply with legal and regulatory requirements.
Why does Vulkan Vegas keep data after account closure?
The data is retained primarily to comply with anti-money laundering (AML) laws, tax regulations, and to prevent fraud or duplicate account registrations.
Can my account be permanently deleted immediately?
While you can close your account at any time, the associated data cannot be deleted immediately due to the legal obligation to retain records for a specified statutory period.
What kind of data does Vulkan Vegas store?
The stored data includes personal identification details, transaction and payment history, communication records with support, and gaming activity data.
Does Vulkan Vegas comply with GDPR regulations?
Yes, as a platform serving European players, Vulkan Vegas follows GDPR and applicable data protection laws to ensure user privacy and data security.
Is account verification required?
Yes, players are required to undergo a Know Your Customer (KYC) process, which involves submitting identity documents before they can withdraw large amounts or to satisfy security checks.
Can I create multiple accounts on Vulkan Vegas?
No, creating multiple accounts is strictly prohibited. The platform uses stored data and verification processes to identify and close duplicate registrations.