Frequently Asked Questions
Is Vulkan.bet licensed and regulated?
Yes, Vulkan.bet is operated by Intelligent Innovations N.V., a company registered in Curaçao and licensed by the Curaçao Gaming Control Authority under license number OGL/2024/767/0360.
What is the minimum age to use Vulkan.bet?
You must be at least 18 years old or the legal gambling age in your jurisdiction. The casino may request proof of age and suspend accounts if verification fails.
Can I open more than one account?
No, only one account per player is allowed. Duplicate accounts may be closed, and winnings, bonuses, and deposits can be forfeited.
Do I need to verify my identity?
Yes, Vulkan.bet may request identity verification documents such as a passport, ID card, or proof of funds before allowing withdrawals.
Can Vulkan.bet restrict withdrawals during verification?
Yes, withdrawals may be temporarily restricted until the verification process is completed successfully.
What is the minimum deposit amount?
The minimum deposit amount via Visa or Mastercard is 10 USD per transaction.
What is the minimum withdrawal amount?
The minimum withdrawal amount via Visa or Mastercard is 10 USD per transaction.
How long do withdrawals take?
Withdrawal processing times vary by amount: up to $300: up to 2 days; $301–$1,500: up to 5 days; $1,501–$15,000: up to 14 days; above $15,000: up to 30 days.
Can I withdraw using a different payment method than my deposit?
No, withdrawals must generally be made using the same payment method used for deposits.
Are third-party deposits allowed?
No, you must deposit using payment methods registered in your own name. Third-party payments may result in account suspension and confiscation of funds.
Can Vulkan.bet close my account?
Yes, the casino can close or suspend your account if you violate the terms, provide false information, or engage in fraud or prohibited activities.
Can I close my account voluntarily?
Yes, you can close your account at any time by contacting customer support via email.
What happens if I use a VPN or hide my location?
Using VPNs or masking your location is prohibited and may result in account closure and loss of winnings.
Do I need to use my real personal information?
Yes, you must provide accurate and truthful personal information. Providing false details may lead to account suspension or closure.
Can Vulkan.bet refuse withdrawals or block accounts?
Yes, Vulkan.bet can block accounts or refuse withdrawals if fraud, illegal activity, duplicate accounts, or terms violations are detected.