Frequently Asked Questions
How long does Verde Casino store my personal data?
Verde Casino keeps your personal data for up to six years after your account is closed, as required by legal and regulatory obligations.
What happens when I close my Verde Casino account?
Once your account is closed, you will no longer be able to access or use it. However, your data may still be retained for legal, compliance, and security purposes.
Why does Verde Casino retain personal data after account closure?
The casino retains data to comply with anti-money laundering laws, protect its legal interests, and prevent fraud or duplicate account registrations.
Can I request deletion of my personal data at Verde Casino?
Yes, you can request deletion of your personal data under GDPR. However, the casino may retain certain information if it is required by law or needed for legal or regulatory purposes.
Why can’t my data always be deleted immediately?
Data may need to be stored for legal compliance, financial regulations, fraud prevention, or to defend against potential legal claims.
What personal information does Verde Casino collect and store?
This may include your name, contact details, identification documents, account information, transaction history, and gaming activity.
Does Verde Casino store identity verification documents?
Yes, verification documents are stored to confirm your identity and comply with legal and regulatory requirements.
Does Verde Casino keep records of my deposits and withdrawals?
Yes, transaction data such as deposits, withdrawals, and betting activity is stored to ensure transparency and comply with financial regulations.
Does Verde Casino store communication with customer support?
Yes, the casino may retain records of emails, chats, and other communications for security, legal, and customer service purposes.
Does Verde Casino comply with GDPR?
Yes, Verde Casino follows GDPR and applies strict privacy and data protection standards to protect users’ personal information.
Can my personal data still be used after my account is closed?
Yes, your data may still be processed for legal compliance, fraud prevention, and regulatory reporting after account closure.
Why is Verde Casino required to store data for anti-money laundering purposes?
Casinos are legally required to keep customer and transaction records to prevent financial crime, fraud, and money laundering.
Does Verde Casino store data to prevent duplicate accounts?
Yes, retaining certain personal data helps prevent users from creating multiple accounts, which is against the casino’s terms.
Is my personal information secure at Verde Casino?
Yes, Verde Casino uses secure systems and data protection technologies to protect your personal and financial information.
Can Verde Casino use my data for legal protection?
Yes, your personal data may be retained and used to establish, exercise, or defend legal claims if necessary.
Can I request access to my personal data stored by Verde Casino?
Yes, under GDPR, you have the right to request access to the personal data the casino stores about you and how it is used.
Does Verde Casino store data even if my account was not fully verified?
Yes, some account and activity data may still be retained if required by law or for compliance and fraud prevention purposes.